Support
Questions, bugs or ideas? I read every message.
- info@getovr.app
- Response time
- usually within 2 working days
To help me help you quickly, please include your iPhone model, iOS version, ovr version (Settings → Legal & Info) and what you were doing when the problem happened. Please don’t send real contract or bank details.
Quick help
Face ID isn’t offered
Check under iOS Settings → Face ID & Passcode that Face ID is set up. You’ll then find the lock in ovr’s settings.
iCloud sync isn’t syncing
Sync needs an iPhone signed in to iCloud with enough iCloud storage. Check under iOS Settings → your name → iCloud that ovr may use iCloud. The first sync can take a while.
Reminders don’t arrive
Check under iOS Settings → Notifications → ovr that notifications are allowed and that a Focus isn’t silencing them.
My bank CSV isn’t recognised
Export your transactions from online banking as CSV (not PDF). If the file still isn’t recognised, send me your bank’s name and the column headers – please without real transactions.
Export or delete data
You’ll find both in ovr under Settings → Data & Sync.
More
FAQ · Privacy · Legal notice